Shipping & Returns

Last updated: October 2026

Every Bright Steed building is made to order, so our shipping and returns terms differ from ordinary retail products. Please read this page together with our Terms of Service.

Shipping and delivery

Lead time

Production and delivery times depend on the size and complexity of your project and are confirmed in your quotation. Dates are estimates and may change if the specification changes or because of events outside our control.

Delivery methods

We deliver modules by road, sea or rail, as suited to your project, to the delivery address in your contract. Transport costs, insurance, customs duties and import taxes are quoted separately unless stated otherwise. The Incoterms for your order (delivery terms) will be stated in your quotation.

Your responsibilities before delivery

• Prepare the foundation or base to the dimensions and tolerances we provide.
• Make sure the site has suitable access for trucks and lifting equipment.
• Arrange permits, approvals and utility connections required in your location.
• Have someone available to receive and sign for the delivery.

If the site is not ready on the agreed date, additional waiting, storage or re-delivery charges may apply.

Inspection on delivery

• Check all modules and components against the delivery note before signing.
• Note any visible damage or missing items on the delivery document and take photos.
• Notify us in writing promptly, and in any case within 3 days of delivery with photos and a description of the problem.

Returns

Because buildings are made to your specification, we do not accept returns or exchanges for change of mind once production has started.

Damaged, defective or incorrect items

If a product arrives damaged, defective or different from the approved specification, report it within the period above. After review, we will, at our choice, repair it, replace the affected parts or modules, or agree a fair adjustment of the price. Parts we ask you to return must be kept in their current condition until we provide instructions.

Warranty claims

Issues that appear after the inspection period are handled under the warranty in our Terms of Service. Contact us with your order number, photos and a description of the issue.

Refunds

Where a refund is agreed, it will be made to the original payment method within a reasonable time after our confirmation.

Contact

Bright Steed Industrial Limited
Contact us through the enquiry form on our website.